To place an order through the Emitations.com website, follow these simple steps.

• Click "Add to shopping bag" on the pages displaying the products you want to purchase. Adjust quantity if necessary on the Shopping Cart page, then click "checkout."
• Enter your shipping information on the Shipping page. If you've entered this information on another occasion, confirm that it is correct and make any necessary changes. Select your shipping method, enter a phone number we can call to confirm your order, then click "next."
• Choose your payment type and enter your credit card information. If the billing address on the credit card is different than the address you are shipping to, enter that information. If you are paying with a money order, make it out to Emitations.com and send it as soon as possible to expedite your order. If you are paying with PayPal, you will recieve an invoice within two business days. Once we confirm that the invoice is paid, your order will be shipped out.
• Enter your email address if you would like a confirmation email and tracking information. If you have a coupon or gift certificate, enter that in the coupon field. If you have any special instructions or comments, enter them in the comments field.
• Finally, review all the information you've entered so far on the Review page. When you're satisfied that everything is correct, click "Send Order." Your order is now complete, and a confirmation number will appear on the page as momentarily.

You can place your order, check the status of your order or review a past order, and get answers to any questions you may have about Emitations.com or our products by calling us at (800) 652-5002 or emailing info@emitations.com.

All orders require 24 to 48 hours to be processed. This allows us time to verify billing and shipping information, and pull and inspect all items. If an item is not in stock, we will contact you within 48 hours and advise you of when we expect to ship it to you.

After you place your order, you may receive emails and phone calls about your order. Below are examples of e-mails/phone calls you might receive.

• Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
• Your order has shipped. This e-mail and courtesy phone call confirms that your order or part of your order has shipped. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
• Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Care Representative at (800) 652-5002 as soon as possible so that we may resolve the problem.

We try our best to ship orders as quickly as possible, with about 94% of all orders shipped and delivered on time. Most items are normally shipped within 48 hours, assuming availability, for orders placed before 2pm PST and paid with credit card without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.

1. Credit Card not authorized. When the billing address and zip code do not match what the bank has on file, we first call the customer to verify the correct address. On occasion we'll contact your bank to provide us with an address verification. A declined credit card can be another delay, but feel confident that an Emitations customer service representative will be in contact with you to quickly resolve any order issues.
2. Billing address different from shipping address. The billing address must be the address the bank has on file. Sometimes a copy of picture ID is required. We take online fraud and identity theft very seriously. Please understand that order delays are most often caused by activities on our part that safeguard you from possible fraud.
3. Incorrect shipping address and/or zip code. Fedex and USPS will return packages if they are unable to locate an address, which causes us to have to re-send. Please know that we do everything we can to minimize this issue by calling customers to verify if an address or zip code seems problematic. However it is the responsibility of the customer to verify the accuracy of all billing and shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.
4. Incorrect shipping method chosen. Please take a moment to read the restrictions on the shipping method you have chosen. Fedex does not deliver to PO boxes. If the incorrect shipping method is chosen, we will contact you before shipping, which may result in a delay.
5. No one is home to accept package. FedEx and USPS will often require signature upon delivery. Delivery will be attempted a maximum of three times before being sent back to the shipper. All orders can be tracked on USPS.com and FedEx.com.
6. Holiday Delays. USPS and FedEx do not guarantee any shipment timeframes during the winter holiday season. Make your gift purchases and arrangements early and avoid the holiday rush!
7. Item not in stock, or waitlisted. We will contact you if you have ordered a waitlisted or out of stock item with an expected arrival time. Most waitlisted items are listed as such on our site, so take the time to check and make sure that the item isn't marked waitlisted if you need it in a hurry!
8. Orders placed during non-business hours. We are open Monday through Friday, from 8:00 a.m. to 5:30 p.m. PST. Orders placed during the evening, over the weekend, and on holidays will not be processed until the next business day.