HOW TO: Return & Exchange!

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HOW TO: Return & Exchange!

HOW TO: Return & Exchange!

Please watch the video below to learn how to return and exchange an item.

Unable to display content. Adobe Flash is required. HOW TO RETURN
Step by step instructions
for returns!
Unable to display content. Adobe Flash is required. HOW TO EXCHANGE
Exchanges are easy at Emitations!

Unable to display content. Adobe Flash is required. COMO DEVOLVER
Instrucciones paso a paso para el regreso!
Unable to display content. Adobe Flash is required. COMO INTERCAMBIAR
Los intercambios son faciles en Emitations!!

 




If you have any questions about the status of your return or exchange or whether we have received your package, please call us at 1-800-652-5002 and a customer service representative will be happy to help you!


Accepting Returns


If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 60 days for a refund or exchange. (Shipping and handling fees are not refunded). Items received after 60 days from date of receipt will not be accepted. Items noted as special order must be sent back within 5 days. Final sale and/or Final-Sale items cannot be returned or exchanged. Additional exchange or re-stocking fees may apply. Refunds are processed within 15 business days of receipt.

Return and Exchange Form

If you need to return or exchange an item, please download the Emitations.com return form. The form is available as a PDF. PDF (Portable Document Format) files allow forms to be used and downloaded by clients internationally and from various computer platforms with a minimum of fuss and hassle.

Need a PDF viewer? You can download the latest version of the Adobe Acrobat Reader from Adobe's web site. Download Adobe Reader Now. (Please note that Emitations.com is in no way affiliated with Adobe Systems Inc. We simply use the software.)


Return and Exchange Instructions

  1. Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecure packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. This is particularly true for wedding ring sets (you must return both/all rings from the set, or we cannot accept your return or exchange request), and jewelry sets of necklaces and earrings.

  2. Complete the Return/Exchange form that is provided with your package. It must be filled out in full, including your reason for the return or exchange and all other information necessary to process your request promptly. (Note: Your order may be subject to a return re-stocking fee or an exchange fee. Please see details on potential fees prior to purchasing.)

  3. Save a copy of the packing slip for your records.

  4. To send your package, use the address on the included return slip and ship via postal mail. If you are shipping by your own UPS or Fedex account please call directly for a physical address at (800) 652-5002.

  5. Ship the package insured and prepaid via U.S. Mail, UPS, or Fedex. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.

  6. If the item is a gift it is important that the order number be written on the Emitations.com return slip. As with any purchase, the gift recipient may exchange the item or elect to receive an Emitations.com gift certificate instead of a refund.

  7. Exchanges received after 60 days will be handled on an individual, case-by-case basis and may require additional fees. Please contact customer service at (800) 652-5002 for more information.

  8. Packages should be mailed to:

    Returns Department
    c/o Marketing Advantages Intl., Inc.
    3434 University Ave. Suite A
    San Diego, CA 92104 U.S.A.

Please be careful: You should NOT write "Emitations.com", "jewelry", or other jewelry-related words anywhere on the package as this invites possible theft.


Incorrect, Damaged, or Defective Items

If you receive your jewelry order and it contains any incorrect, damaged, or defective items, please contact us right away! We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Please refer to the information below for further assistance:

  • Contact us by phone and/or email IMMEDIATELY, and be sure to include your name, order number, and the name or item code of the problem item(s).
  • If you cannot contact us right away, be sure to call or email within five (5) business days of receiving your package. If you contact us regarding an incorrect, damaged, or defective item past this five (5) day period, we may be limited in how we are able to best assist you.
  • Please do NOT mail back any incorrect, damaged, or defective items without advance confirmation from Emitations.com. This is very important!
  • In most cases we will provide you with a postage pre-paid envelope that you can use to return the problem item(s). Each order is handled individually, though, so we may offer you an alternate solution.
  • Please note that return postage fees for incorrect, damaged, and/or defective items will NOT be refunded without prior written authorization from Emitations.com.
Thank you again for shopping with Emitations. We make every effort to provide you with a flawless experience, and we sincerely apologize for any errors. We will make every effort to resolve your order problems in an efficient and economical manner with minimal hassle on your end!

60 Day Money-Back Guarantee

We're confident that Emitations.com's fine and faux jewelry will meet, if not exceed, your expectations. No purchase at Emitations.com is complete until you're completely satisfied. You can return most items to us within sixty (60) days of the shipping date for the full purchase price, minus shipping and handling fees.

Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Items noted as special order must be sent back within 5 days. Final sale and/or Final-Sale items cannot be returned or exchanged. Additional exchange or re-stocking fees may apply.


Final-Sale/Final Sale/Special Order

Any jewelry noted as final sale and/or Final-Sale has been drastically reduced in price, and as such is not eligible for a return or exchange. Please be aware when purchasing that this is literally a final sale, and if you send back the jewelry for a return or exchange we must simply send the original purchase back to you. If your jewelry ARRIVES damaged, you must contact us in writing (send an email with your order number to info@emitations.com) within 5 days of receipt to review the return/exchange options available to you. If your jewelry BECOMES damaged past the 5 day deadline, you will NOT be eligible for a return or exchange.

Any jewelry noted as special order has a LIMITED return/exchange period. These items do not have our standard 60 day return/exchange period, rather, they must be postmarked for return/exchange within 5 days of receipt. To expedite your request, please contact us in writing (send an email with your order number to info@emitations.com) and let us know that you will be returning a special order item. If the 5 day deadline has passed, please be aware that we must simply send the original item(s) directly back to you. Special order jewelry that is postmarked later than 5 days will NOT be eligible for a return or exchange.

Please inspect your products carefully upon receipt and contact a representative immediately at (800) 652-5002 if you have received an incorrect, damaged, or defective item.


Exchange Fees

All domestic (US) exchanges require a $3.95 processing fee. All international exchanges require a $5.95 processing fee. This fee covers the cost of postage for us to ship the exchange item to you, and it accounts for time and resources utilized when processing your exchange. The fee will be charged to the original credit card used for purchase. If you originally paid via PayPal, we will request a payment of the exchange fee via PayPal, which must be received before we proceed with your request. If we are unable to collect the exchange fee, your exchange request will be processed as a return, and any applicable refund will be applied to the original form of payment (credit card or PayPal account).

If you received your jewelry as a gift, and/or would prefer to use an alternate form of payment for the exchange fee, you must provide complete credit card details on the return/exchange form. This includes the cardholder's full name, the billing address, and the 3 digit CCV (security code) number from the back of your card. If you do not feel comfortable providing this information by mail, you can also contact us via phone or email. If you received an incorrect or damaged item, please contact us immediately by phone or email. You may request that return and exchange fees be waived if you receive an order with a damaged, defective, or incorrect item. Please note that final decisions regarding return and exchange fees will be determined by Emitations.com.


Re-Stocking Fees

Special order items, jewelry items that cost $200 or more, and certain couture cocktail rings are subject to a 15% re-stocking fee. Please be aware that your refund will be for the purchase price of the jewelry, less the 15% fee. If you are not sure if an item may be subject to a re-stocking fee, please contact us prior to purchasing. If you are confused about the amount of your refund, we are available to assist you via phone and email.


Refund Processing

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns and exchanges take approximately 15 business days to process upon receipt of the item. Please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives at (800) 652-5002.

All applicable refunds must be credited back to the original form of payment. We will automatically apply the funds back to the credit card or PayPal account used when purchasing the jewelry, and the refund cannot be issued to any other card or account. We ask that you provide the last four digits of the credit card on the return/exchange form so that we can double check that your refund is being processed correctly. Please note that we will apply the refund to the original form of payment, even if you note a different card or account on your return/exchange form. If you no longer have access to the card or account used for purchase, you are responsible for contacting your bank, credit card company, and/or www.paypal.com to find out how to access the money that was refunded. We have this policy to protect our shoppers, and prevent fraud!

If you are confused about the amount of your refund, or if you would like an explanation of any return, exchange, or processing fees applied, please contact us via phone or email. Please keep in mind that refunds generally take longer to appear on your bank or credit card statement than charges do. You should allow 5-7 business days for your refund to clear on your online or by phone banking transaction history. Mailed bank and credit card statements may not reflect the refund for one to two billing cycles.


Best Price Guarantee

If you purchase a piece of jewelry and it goes on sale within 14 days, Emitations.com will gladly issue a refund to your credit card. Here's how to make a Best Price Guarantee Claim.

Send an email to info@emitations.com with Best Price Guarantee in the subject header. Include the following information in your email.

  • Your name
  • Your order number
  • The name of the product that is now on sale.

Once we receive your email, Emitations.com reserves up to 10 days to process the claim and, if appropriate, issue a refund. You will then be contacted via email with the details. Alternately, you may call customer service at (800) 652-5002 and place your claim over the phone.

Terms and Conditions - The product currently on sale must be the exact same style, make, and color as the one previously purchased. Email offers or special newsletter promotions do not qualify the item must be marked as on sale on the Emitations.com website. The Best Price Guarantee offer cannot be combined with any coupons or promotions. Not valid on Final Sale items. Policy subject to change without prior notice.

Damaged or Defective Items - At Emitations.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged, incorrect, or defective item please call us at (800) 652-5002 and a customer service representative will be happy to help you. You may request that return and exchange fees be waived if you receive an order with a damaged, defective, or incorrect item. Please note that final decisions regarding return and exchange fees will be determined by Emitations.com.


Tags on Jewelry and Watches

Please note that some of our special order silver jewelry and watches have an attached tag stating "Not Returnable If Removed." These tags are placed such that you are able to try on the merchandise with the tag still attached.

If you are not 100% satisfied with the item and would like to return it, you may do so within five days as long as the item's tag is still attached. Removal of the tag indicates that you have inspected and are pleased with the item. Emitations.com will not issue credit for an item that is returned without the original jewelry tag still attached.




 
Customer Service: 1-800-652-5002
info@emitations.com
International: 619-521-6748
AU: New South Wales +61 0280114460
UK: London +44 02088168740
Forms of payment we accept:
We ship via:
Celebrity Disclaimer
The celebrities pictured on Emitations.com do not sponsor or endorse the products sold on Emitations.com and are not associated or affiliated with Emitations.com. Emitations.com's use of the celebrities pictured are for informational purposes only, in order to demonstrate the similarity of Emitations.com's products with those worn by celebrities.

Movie/Television/Advertisement Disclaimer
The celebrities, movies, television series and advertisements depicting celebrities (including, without limitation, the corresponding studio, production company, distribution company or any party affiliated with the movie and/or television series and/or advertisements) pictured on Emitations.com do not sponsor or endorse the products sold on Emitations.com and are not associated or affiliated with Emitations.com. Emitations.com's use of the celebrities pictured, either individually or in a movie and/or television series and/or advertisements, are for informational purposes only, in order to demonstrate the similarity of Emitations.com's products with those worn by celebrities.